Terms and Conditions

Last updated: 9 September 2026

Who we are

This website is owned and run by Nicola Pickup, trading as Travel Marketing Studio.

Website: https://www.travelmarketingstudio.com

Email: nicola@travelmarketingstudio.com

Phone: 07862 394 378

Address: 45 The Meadows, Colne, BB8 7ET

Where these terms say "we", "us" or "our", that means Travel Marketing Studio. Where they say "you", that means you, whether you are browsing the site, buying from us, or attending one of our events.

About these terms

These terms apply when you use our website, buy anything from us, or attend one of our webinars or events.

By using the site you accept these terms. If you do not accept them, please stop using the site.

We may update these terms from time to time. The version that applies to your purchase is the version on this page at the time you placed your order. We will not change the terms of an order you have already placed.

Consumers and business customers

Some of these terms apply differently depending on who you are.

If you are buying for purposes outside your trade or business, you are a consumer, and you have legal rights that we cannot take away from you. Where these terms mention consumer rights, those parts apply to you.

If you are buying for your business, including as a travel agent, tour operator or other travel company, you are a business customer. Consumer cancellation rights do not apply to you, and the liability section below applies differently.

If you are not sure which applies, ask us before you order.

Using the website

You may use the site for your own personal or internal business use.

You must not:

Use the site in any way that is unlawful, or that could damage or disrupt it

Attempt to gain access to any part of the site you are not authorised to use

Copy, scrape or harvest content from the site in bulk, including by automated means

Use the site to send unsolicited marketing

Our content

Unless we say otherwise, we own or licence all the content on this site, including text, images, designs, templates, ticket wallet artwork, training material and branding.

You may view and print content for your own reference. You may not copy, republish, sell, rent, sub-licence or redistribute our content, or use it to create a competing product or service, without our written permission.

Where you buy a template, design or piece of training material from us, we grant you a licence to use it in your own business. That licence is personal to you. It does not allow you to resell it, share it with other businesses, or pass it on.

You may link to our home page or to a specific page, as long as the link is fair, does not suggest we endorse you when we do not, and does not put our name or work in a poor light. You may not use our logo or artwork to link to us without our permission. We can ask you to remove a link at any time.

Anything you post or send us

If you send us a review, testimonial, comment, question or any other content, you confirm that it is your own, that you are entitled to send it, and that it is not offensive, misleading, or in breach of anyone else's rights.

You give us permission to use and edit that content in our own marketing. If you would rather we did not, tell us and we will stop using it.

We do not check everything sent to us before it appears, and we are not responsible for the views in it. We can remove anything we consider inappropriate.

Buying goods from us

This section covers physical products, such as ticket wallets.

Placing an order

When you place an order, that is an offer to buy. Your order is accepted when we send you an order confirmation or dispatch the goods, whichever comes first. If we cannot accept your order, we will tell you and refund any payment in full.

Price and payment

Prices are as shown on the site at the time you order. If we spot an obvious pricing error before we accept your order, we will contact you before going any further and you can confirm or cancel.

Payment is taken at checkout through Stripe or PayPal. Delivery charges, where they apply, are shown before you pay.

Delivery

We aim to dispatch within the timescales shown on our delivery page. Some items are sent directly by our supplier.

Delivery estimates are estimates, not guarantees. If delivery is going to be significantly delayed, we will tell you and you can choose to wait or cancel and get a refund.

Goods become your responsibility once they are delivered to the address you gave us.

Your right to change your mind

If you are a consumer, you have a legal right to cancel a distance purchase within 14 days of receiving the goods. We give you 30 days, which is longer than the law requires. See our refund policy for the full detail.

This right does not apply to goods that are personalised or made to your specification, including branded ticket wallets, or to sealed goods that are not suitable for return once unsealed. See the section on bespoke orders below.

You pay the cost of returning goods to us. We recommend a tracked service, as we cannot refund goods we do not receive.

Bespoke and personalised orders

Anything we make to your specification is bespoke. That includes branded ticket wallets and any item carrying your logo, your artwork, your wording or your colours.

Before we produce a bespoke order, we will send you a proof. Please check it carefully, including spelling, contact details, logos, colours and layout.

Once you have approved the proof, the order cannot be cancelled or refunded. We go straight into production at that point, and the goods have no value to anyone else. This reflects your legal position as well: the right to change your mind does not apply to goods made to your specification or clearly personalised.

If a mistake is on the proof and you approved it, we cannot refund or replace the order, although we will always tell you what a reprint would cost.

This does not affect your rights if something is genuinely wrong with what we send you. If the finished goods are faulty, damaged in transit, or do not match the proof you approved, tell us and we will replace them or refund you.

If something is wrong with your goods

If your goods are faulty, not as described, or not fit for purpose, you have rights under the Consumer Rights Act 2015. Those rights sit alongside anything in these terms and we do not limit them. Contact us and we will put it right.

Buying services from us

This section covers services such as low-cost websites, digital marketing audits and paid training or consultancy.

We will carry out our services with reasonable care and skill.

We will agree the scope, price and timescale with you before we start.

You agree to give us the information, content, access and approvals we need, on time. If you do not, timescales may move and we may need to recharge for extra work.

Timescales depend on things we do not always control, including your suppliers and third party platforms.

Where we build a website for you, you are responsible for the accuracy of any content you supply and for holding the rights to use it. You are also responsible for your own hosting, domain and renewal costs unless we have agreed otherwise in writing.

Consumer cancellation. If you are a consumer buying a service at a distance, you have 14 days to change your mind. If you ask us to start work within that period, and we finish before it ends, you lose that right. If we have started but not finished, you pay for what we have done. Business customers do not have this right, and cancellation is as agreed with us.

What we do not promise. Marketing, SEO and advertising results depend on many things outside our control. We will give you our honest professional opinion and do the work properly, but we do not guarantee particular rankings, leads, bookings, sales or revenue. Nothing we provide is financial, legal or regulatory advice for your business.

Free webinars and online events

Our webinars are currently free to attend.

Booking a place does not create a contract of sale, because there is nothing to pay.

We may change the date and time, or cancel a session, at short notice. If we do, we will tell everyone who registered and offer an alternative or the recording where we have one.

We may limit numbers or decline a booking.

Please behave reasonably. We can remove anyone from a session who is disruptive, abusive, or using it to sell to other attendees.

Recording. Our webinars are recorded and attendees can be seen and heard. We encourage you to turn your camera on, but it is entirely your choice and nothing depends on it. How we handle those recordings is set out in our privacy policy.

Content. Webinars are general training and information. They are not tailored advice for your business, and you should not treat them as such.

CRM free trial

Our CRM for travel agents is currently offered as a free trial with limited access.

We are not charging for it, and we may change, pause or withdraw it at any time.

It is provided as it is, without any promise of uptime, availability or that it will be free of faults.

Please do not rely on it as the only place your business data is stored. Keep your own records.

If the trial ends, we will give you reasonable notice and a chance to export your data.

Before we start charging for it, we will publish separate subscription terms and a data processing agreement, and you will need to agree to those before any payment is taken.

Website availability

We try to keep the site up and working, but we do not guarantee it will always be available or error free. We may suspend, withdraw or change any part of it without notice.

We do not promise that the information on the site is complete, accurate or up to date, although we try to keep it that way.

Our liability

Nothing in these terms limits or excludes our liability for:

Death or personal injury caused by our negligence

Fraud or fraudulent misrepresentation

Your statutory rights as a consumer, including under the Consumer Rights Act 2015

Anything else that cannot be limited or excluded by law

Subject to that:

If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, or for any loss connected with your business, trade or profession.

If you are a business customer, we are not liable for loss of profit, loss of business, loss of contracts, loss of anticipated savings, loss of data or any indirect or consequential loss. Our total liability to you for any order is limited to the amount you paid us for it.

Where you use the site or attend a free webinar without paying us anything, we are not liable for any loss you suffer as a result, beyond the exceptions listed at the top of this section.

Events outside our control

We are not responsible for failing to do what we promised if it is caused by something outside our reasonable control, such as illness, supplier failure, carrier failure, platform outages or loss of internet access. We will tell you as soon as we can and agree a way forward, and you can cancel and get a refund for anything you have paid for and not received.

Cookies

Our site uses cookies. Some are strictly necessary for the site to work and do not need your consent. Others, including cookies used for analytics and marketing, are only set if you agree to them.

You can accept or reject non-essential cookies when you first visit, and change your mind later. Full detail is in our privacy policy.

Complaints

If something has gone wrong, email nicola@travelmarketingstudio.com and tell us what has happened. We will come back to you and try to sort it out.

Governing law

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.

If you are a consumer living elsewhere in the UK, you can also bring proceedings in your own part of the UK.

Other terms

These terms, together with our privacy policy, refund policy and delivery information, form the agreement between us.

If any part of these terms turns out to be unenforceable, the rest still applies.

We may transfer our rights and obligations under these terms to another business. If we do, we will tell you and it will not affect your rights.